pejok Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document:

• "pejok", "we", "us", "our" — refers to the pejok platform, accessible at https://pejok.io, and its operators.
• "Platform" — refers to the pejok website, mobile browser interface, and all associated services including sports betting, live casino, slot games, and crash games.
• "Player", "User", "you", "your" — refers to any individual who accesses, registers on, or otherwise uses the pejok Platform.
• "Account" — refers to the individual registered user account created by a Player on the pejok Platform.
• "Wallet" — refers to the BDT-denominated balance held within a Player's Account on the Platform.
• "Bonus Funds" — refers to any promotional credits, free spins, or bonus amounts credited to a Player's Account as part of a promotional offer.
• "Bet" or "Wager" — refers to any amount of real funds or bonus funds staked on a sports event outcome, casino game, or crash game on the Platform.
• "Real Funds" — refers to BDT amounts deposited by a Player via an approved payment method, as distinct from Bonus Funds.
• "Terms" — refers to these Terms & Conditions in their current version, as updated from time to time by pejok.
• "BST" — Bangladesh Standard Time, UTC+6, the reference time zone for all operational matters on the Platform.

By accessing the pejok Platform in any capacity — whether as a registered user, a visitor browsing the website, or a user of any pejok service — you confirm that you have read and understood these Terms and agree to be bound by them in full.

Your acceptance is further confirmed by any of the following actions: (a) creating a pejok Account; (b) logging in to an existing Account; (c) placing a Bet or Wager on the Platform; (d) making a deposit or withdrawal through the Platform; or (e) clicking any acceptance or confirmation button presented to you during the registration or login process.

These Terms apply in addition to any game-specific rules, bonus terms, privacy policy, and responsible gaming policy published on the Platform. In the event of any conflict between these Terms and a game-specific rule, these Terms shall prevail unless the game-specific rule expressly states otherwise.

pejok reserves the right to amend these Terms at any time. Where material changes are made, registered Players will be notified via their registered contact details. Your continued use of the Platform after such notification constitutes binding acceptance of the revised Terms.

Use of the pejok Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and must continue to be satisfied throughout your use of the Platform:

• Age: You must be 21 years of age or older. pejok applies a strict minimum age requirement of 21 and will conduct age verification checks as part of the account registration and Know Your Customer (KYC) process. Providing false information about your age is a serious breach of these Terms.
• Personal capacity: You must be registering as an individual, acting on your own behalf, and not on behalf of any third party, corporate entity, or syndicate.
• Single account: You must not already hold an active or previously closed pejok Account. Each individual is entitled to one Account only.
• Financial capacity: You must only deposit funds that belong to you and that you can afford to use for gambling. You must not deposit funds derived from any criminal activity or held on behalf of a third party.
• Not self-excluded: You must not currently be subject to a self-exclusion request submitted to pejok or to any other gambling operator under a linked responsible gaming programme.

pejok reserves the right to request documentation to verify eligibility at any point. Failure to provide satisfactory documentation within a reasonable time period may result in Account suspension and the withholding of pending withdrawals pending investigation.

To access the full range of services on the pejok Platform, you must create a registered Account. During the registration process, you will be required to provide accurate and complete information including, but not limited to, your full legal name, date of birth, mobile phone number, and a valid payment method registered in your own name.

You warrant that all information provided during registration is truthful, accurate, complete, and up to date. You are responsible for updating your Account information if any details change. pejok accepts no liability for losses or delays arising from inaccurate Account information.

pejok conducts Know Your Customer (KYC) verification as part of the account opening process and on an ongoing basis as required. You agree to cooperate fully with any KYC request by providing the documentation requested within the time frame specified. KYC documentation may include but is not limited to a government-issued photo identification document and proof of payment method ownership.

You are solely responsible for maintaining the confidentiality of your Account login credentials — including your username and password. You must not share your credentials with any other person. pejok will not be liable for any loss arising from unauthorised access to your Account that results from your failure to keep your credentials secure. You must notify pejok immediately upon becoming aware of any suspected breach of your Account security.

All financial transactions on the pejok Platform are conducted exclusively in Bangladeshi Taka (BDT). pejok does not accept or disburse funds in any foreign currency. The following terms apply to all deposits and withdrawals:

Deposits: The minimum deposit amount is ৳200. Deposits are processed through approved local payment channels including bKash, Nagad, Rocket, Upay, and selected local bank accounts including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Deposits are credited to your Wallet immediately upon confirmation by the payment provider. pejok does not charge platform fees on deposits, though your payment provider's own fees, if any, remain your responsibility.

Withdrawals: The minimum withdrawal amount is ৳500. Withdrawal requests submitted before 20:00 BST on a business day are processed the same day. Requests received after 20:00 BST will be processed on the next business day. Funds are transferred to the payment account registered to your pejok Account. For security purposes, you may only withdraw to a payment method linked to your own verified identity.

Payment method ownership: You must only use payment methods that are registered in your own name. The use of payment methods belonging to third parties — including family members — is strictly prohibited and may result in withdrawal requests being declined pending investigation.

Anti-money laundering: pejok maintains anti-money laundering (AML) compliance procedures. We reserve the right to request source-of-funds documentation before processing withdrawal requests that exceed threshold amounts or that are flagged by our compliance monitoring systems. Withdrawal requests may be delayed or declined if AML checks are not satisfactorily completed.

Reversal of deposits: Once a deposit has been credited to your Wallet and used in whole or in part for gambling activity, it cannot be reversed. Unused deposited funds remain in your Wallet and may be withdrawn subject to these Terms.

pejok offers promotional bonuses, deposit match offers, free bet credits, and other incentives from time to time. All bonuses are subject to specific terms that will be published alongside each promotion. In the event of a conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall apply to the bonus in question.

General bonus conditions applicable to all pejok promotions unless stated otherwise include:

• Bonuses are available to eligible registered players only. Each promotion specifies its own eligibility criteria.
• Bonus Funds are subject to wagering requirements before they may be converted to withdrawable Real Funds. The applicable wagering multiplier is stated in the promotion terms.
• Bonus Funds may only be used on the game categories specified in the promotion. Some bonuses are restricted to sports betting, others to casino games, others to specific titles.
• Bonus Funds will expire if the wagering requirement is not met within the validity period stated in the promotion terms.
• One bonus per promotional period per eligible Account. Duplicate Accounts attempting to claim a bonus multiple times will be closed and the bonus forfeited.
• pejok reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, provided that bets already placed under the original promotion terms will be honoured.

The following rules govern all sports and event betting activity on the pejok Platform:

• Bet placement: A bet is only valid when it has been accepted by the pejok system and a confirmation reference number has been issued to you. In the event of a technical error that prevents confirmation being issued, the bet will be considered void.
• Minimum and maximum stakes: Minimum and maximum bet amounts are displayed at the point of bet placement. These limits may vary by event, market, and account tier. pejok reserves the right to adjust individual account betting limits without prior notice based on betting patterns or risk management requirements.
• Odds: Odds are displayed as decimals. Odds are subject to change at any time up to the moment a bet is accepted. The odds applicable to your bet are those confirmed at the time your bet is accepted by the system.
• Void bets: A bet may be declared void if the relevant event is cancelled, abandoned, or materially changed after the bet is placed but before the outcome is determined. Void bets are refunded to your Wallet at the original stake amount.
• In-play betting: Live in-play betting is subject to short delays between events occurring and markets being updated. pejok reserves the right to void bets placed on outcomes already decided at the time of acceptance due to data feed latency.
• Palpable errors: pejok reserves the right to void bets placed at clearly incorrect odds caused by technical or human error (a "palpable error"). Players who appear to have knowingly exploited a palpable error may have affected bets voided and accounts reviewed.
• Winnings: Winnings from settled bets will be credited to your Wallet promptly following the determination of the relevant outcome. Bets on events with disputed or delayed outcomes will be settled once the official result is confirmed.

All casino games available on the pejok Platform — including live dealer games, slot titles, and crash games such as Mines and 24 Hour Grand Prix — are provided by third-party game studios including but not limited to Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own game-specific rules, which are accessible within the game interface.

The following general rules apply across all casino game categories on the Platform:

• Random outcomes: All game outcomes are determined by certified random number generators (RNGs). pejok does not influence game outcomes in any way. Return-to-player (RTP) percentages for individual slot titles are published in the game information panel.
• Game malfunctions: In the event of a technical malfunction during a game round, the affected round will be declared void and the staked amount refunded to your Wallet. pejok's decision on all malfunction-related matters is final.
• Live dealer games: Live dealer game sessions are streamed in real time. Connection interruptions on the player's side do not constitute grounds for voiding a completed game round. Players are responsible for maintaining a stable internet connection during live sessions.
• Crash games: Crash games (including Mines and 24 Hour Grand Prix) involve real-money wagering on outcomes determined by a provably fair algorithm. Game mechanics, minimum and maximum bet amounts, and cashout procedures are detailed within each game's interface.
• Game availability: Game availability may be subject to change. pejok reserves the right to add, remove, or suspend any game title at any time without prior notice.

The following conduct is strictly prohibited on the pejok Platform. Any Player found to be engaging in prohibited conduct may have their Account immediately suspended or permanently closed, their Wallet balance withheld pending investigation, and may be reported to relevant authorities where applicable:

• Registering more than one Account, whether under the same or different personal details.
• Providing false, inaccurate, or misleading information during registration, KYC verification, or at any other point.
• Using the Platform if under 21 years of age.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, access the Platform, or interact with games on your behalf.
• Exploiting software bugs, errors, or palpable pricing mistakes to generate guaranteed or near-guaranteed profits.
• Colluding with other players to fix game outcomes or manipulate betting markets.
• Laundering money or processing the proceeds of criminal activity through the Platform.
• Using payment methods that are not registered in your own name or that do not belong to you.
• Attempting to access, probe, or disrupt pejok's technical infrastructure, including denial-of-service attacks, SQL injection, or any other form of technical attack.
• Engaging in verbal abuse, harassment, or threatening behaviour toward pejok staff or other players in any Platform communication channel.
• Circumventing responsible gaming restrictions, deposit limits, or self-exclusion measures put in place by yourself or by pejok.

pejok is committed to promoting responsible gambling practices. Gambling should be an enjoyable leisure activity. If it begins to cause financial, emotional, or social harm, help is available through the tools built into the pejok Platform and through our support team.

Players may access the following responsible gaming tools from their Account dashboard at any time:

• Deposit limits: Set daily, weekly, or monthly BDT deposit limits. Limits take immediate effect and cannot be increased for a mandatory cooling-off period after any increase request.
• Session time alerts: Configure on-screen reminders after 30, 60, or 90 minutes of continuous play.
• Self-exclusion: Request a temporary exclusion (minimum 24 hours) or permanent exclusion from the Platform. Exclusions are implemented immediately. During any exclusion period, no new Account may be created by the excluded player.
• Activity review: Your full betting and transaction history is available in your Account dashboard at all times.

For urgent responsible gaming assistance, contact the pejok support team via live chat in your Account dashboard or at support at pejok.io. Full details of pejok's responsible gaming approach are set out in the Responsible Gaming page.

pejok reserves the right to suspend or permanently close any Account at any time, with or without prior notice, where:

• There is evidence or reasonable suspicion of a breach of these Terms.
• KYC or AML requirements have not been satisfied within the specified time frame.
• The Account has been inactive (no login, deposit, or betting activity) for a continuous period of 12 months or more.
• A valid self-exclusion request has been submitted by the Account holder.
• pejok receives a court order, regulatory directive, or law enforcement instruction relating to the Account.

Where an Account is closed due to a breach of these Terms, any balance in the Wallet may be withheld pending investigation. Where an Account is closed for any other reason — including voluntary closure requested by the Player — the available Real Funds balance will be returned to the Player's verified payment method following completion of any pending KYC or AML checks.

Players who wish to close their Account voluntarily should contact pejok support at support at pejok.io with the request. Voluntary closures are processed within two business days of the request being received and verified.

To the fullest extent permitted by applicable law, pejok and its operators, directors, employees, and agents shall not be liable for:

• Any loss of profits, revenue, data, or goodwill, whether direct or indirect, arising from your use of or inability to use the Platform.
• Any interruption, suspension, or termination of Platform services due to scheduled or emergency maintenance, technical failures, force majeure events, or circumstances outside pejok's reasonable control.
• Losses arising from your failure to maintain the security of your Account credentials.
• Losses arising from bets placed on the basis of inaccurate third-party odds data or score feeds.
• Any indirect, consequential, special, or punitive damages of any kind arising from your use of the Platform.

Nothing in these Terms excludes or limits pejok's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

The Platform is provided on an "as is" and "as available" basis. pejok makes no warranty that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

All intellectual property rights in the pejok Platform — including but not limited to the pejok brand name, logo, website design, software, databases, text, graphics, images, and game content — are owned by or licensed to pejok. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your own personal, non-commercial gambling and entertainment purposes in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any part of the Platform without pejok's prior written consent.
• Scrape, harvest, or otherwise extract data from the Platform by automated means.
• Use the pejok brand name, logo, or any other intellectual property in any external publication, advertisement, or communication without prior written authorisation.
• Reverse engineer, decompile, or disassemble any software forming part of the Platform.

Any unauthorised use of pejok's intellectual property constitutes a breach of these Terms and may constitute an infringement of applicable intellectual property laws.

pejok collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms and is incorporated by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

pejok collects personal data for the following primary purposes: account administration, identity and age verification, payment processing, fraud prevention, anti-money laundering compliance, and improving the quality of the Platform and user experience.

pejok does not sell, rent, or otherwise transfer personal data to third parties for marketing purposes. Data may be shared with trusted third-party service providers strictly for the purpose of operating the Platform (for example, payment processors and KYC verification providers), and with law enforcement or regulatory authorities where legally required.

All personal data is stored on secure, encrypted servers. pejok applies 256-bit SSL encryption to all data transmitted between your device and the Platform. For full details of your data rights and pejok's data retention practices, please review the Privacy Policy.

These Terms & Conditions and any dispute arising out of or in connection with your use of the pejok Platform shall be governed by and construed in accordance with applicable law. pejok operates its Platform to serve users in Bangladesh, and these Terms are drafted with the Bangladeshi player in mind.

In the event of a dispute between you and pejok, we encourage you to contact our support team in the first instance to seek an informal resolution. pejok is committed to addressing Player concerns promptly and fairly through its standard complaint handling process.

Formal complaints may be submitted in writing to support at pejok.io with the subject line "Formal Complaint". pejok will acknowledge your complaint within two business days and aim to provide a substantive response within ten business days.

Nothing in this section limits your statutory rights as a consumer under applicable laws.

If you have any questions about these Terms & Conditions, wish to make a complaint, or require assistance with your Account, please contact the pejok support team using the details below:

• Email: support at pejok.io (plain text — not a clickable link)
• WhatsApp: +880 1700 000 000
• Live Chat: Available within your Account dashboard, 08:00 – 00:00 BST (UTC+6) daily

For responsible gaming support requests — including self-exclusion and deposit limit adjustments — please clearly state the nature of your request in your message. Responsible gaming requests are prioritised and handled by a dedicated team member.