Help Centre
pejok Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and keeping your pejok account safe — answered clearly in one place.
25 Questions Answered
5 Topic Categories
24/7 Live Chat Support
SSL Secured Platform
This FAQ page is your complete reference guide for everything related to pejok — Bangladesh's trusted online betting and casino platform. Whether you are a first-time player wondering how to get started, an existing member with a question about a bKash deposit, or someone looking for guidance on responsible gaming tools, you will find a clear, direct answer below. Browse by category or use the quick links on the right to jump straight to your topic. If your question is not covered here, our support team is available via live chat, WhatsApp, and email around the clock.
Account & Registration
6 questions
Creating a pejok account takes less than two minutes. Visit pejok.io, click the registration button, enter your mobile number, choose a strong password, and complete the on-screen verification steps. You must be at least 21 years old to register. Once your account is created, you will need to complete identity verification before your first withdrawal can be processed.
pejok requires a valid government-issued photo ID to verify your account. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. Upload clear photographs of both the front and back of your ID through the verification section in your account dashboard. Verification is typically completed within 24 hours during business days.
pejok operates as a safe and reliable online betting platform using SSL encryption to protect all player data and financial transactions. The platform is fair play certified and all games are provided by internationally recognised software studios. We strongly recommend reviewing our Terms and Conditions and playing only within your personal financial limits.
On the pejok login page, click the "Forgot Password" link below the password field. Enter the mobile number linked to your account and you will receive a one-time verification code via SMS. Enter the code, then set a new password. If you no longer have access to your registered mobile number, contact pejok support at support at pejok.io for manual account recovery.
No — pejok strictly allows one account per player. Opening duplicate accounts is a violation of our Terms and Conditions and will result in the closure of all related accounts and the forfeiture of any bonus balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the situation before any penalties are applied.
To permanently close your pejok account, go to Settings in your dashboard and select Account Closure, or contact our support team directly via live chat or email. Before closure, ensure any remaining balance has been withdrawn. If you are closing your account due to problem gambling concerns, we encourage you to consider self-exclusion first — see our Responsible Gaming page for details.
Deposits & Withdrawals
5 questions
Log in to pejok, navigate to the Deposit section, and select bKash as your payment method. You will be shown a pejok bKash merchant number — open your bKash app, choose "Send Money" or "Payment", enter the provided number and your deposit amount, then confirm with your bKash PIN. Return to pejok and enter the transaction ID to complete the deposit. Funds typically appear within 5 minutes.
Nagad deposits on pejok are processed almost instantly — in most cases funds appear in your account balance within 1 to 5 minutes. During periods of high transaction volume or Nagad system maintenance, processing can occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact pejok support with your Nagad transaction reference number for a manual review.
The minimum deposit on pejok is ৳200 for mobile financial services including bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, minimums may vary — always check the Deposit and Withdrawal pages in your account dashboard for the most current limits applicable to your chosen method.
pejok processes withdrawal requests within 1 to 4 hours during support hours (08:00 – 00:00 BST, UTC+6). Once approved, funds reach your bKash, Nagad, or Rocket wallet within minutes. Bank transfer withdrawals may take 1 to 2 business days depending on your bank's processing schedule. Withdrawals submitted outside support hours are queued and processed at the start of the next support window.
pejok does not charge any platform-side fees on deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. Check your MFS provider's fee schedule for details. pejok recommends using the payment method with the lowest external fees for your transaction size to maximise the value of every transfer.
Games & Gameplay
5 questions
pejok offers pre-match and live in-play betting on cricket matches including BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers home and away fixtures. Select a match from the Cricket section, choose your market (match winner, top batsman, total runs, over/under, and more), enter your stake in BDT, and confirm your bet. Live betting allows you to place wagers while a match is in progress, with odds updating in real time.
pejok's Slots section features hundreds of titles from leading providers including Pragmatic Play, NetEnt, and Microgaming. You will find classic 3-reel slots, modern 5-reel video slots, progressive jackpot slots, and cluster-pays games. Each game listing shows the RTP (return-to-player percentage) and volatility level so you can choose a game that matches your preferred playing style and budget.
Yes — pejok is fully optimised for mobile play. All games, including cricket betting, slots, live casino, Mines, and 24 Hour Grand Prix, are playable directly in your mobile browser on Android and iOS without any app download required. The interface automatically adapts to your screen size. A stable internet connection via 4G or Wi-Fi is recommended for the best experience, particularly for live dealer games.
RTP (Return to Player) varies by individual game title on pejok. Most slots from Pragmatic Play and NetEnt carry RTPs between 94% and 97%. The specific RTP for each game is displayed on the game's information panel before you start playing. Higher RTP generally means the game returns more to players over a long run, though individual session outcomes remain subject to variance and are never guaranteed.
Mines is a crash-style grid game where you reveal tiles on a minefield — each safe tile increases your multiplier, and you cash out before hitting a mine to secure your winnings. 24 Hour Grand Prix is a racing-themed crash game where a multiplier climbs and you must cash out before the race ends. Both games use provably fair algorithms, meaning each round's outcome is cryptographically verifiable.
Bonuses & Promotions
4 questions
pejok offers a welcome bonus to newly registered and verified players on their first deposit. Bonus details, including the match percentage and maximum bonus amount in BDT, are published on the Promotions page within your account. Bonuses are subject to wagering requirements before any bonus-derived winnings can be withdrawn — always read the full terms of each offer before claiming.
A wagering requirement specifies how many times you must wager a bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus balance becomes withdrawable. On pejok, wagering progress is tracked in real time in the Bonuses section of your account dashboard.
Yes — all pejok bonuses carry an expiry date, typically between 7 and 30 days from the date of issue depending on the specific promotion. If the wagering requirement is not met within the validity window, the bonus and any associated winnings are removed from your account automatically. Check the individual terms of each bonus in your account's Bonuses section for the exact expiry timeline.
pejok rewards regular players through an ongoing loyalty programme where betting and casino activity earns points redeemable for bonus credit and other rewards. Higher activity levels unlock improved tiers with benefits such as faster withdrawal processing, dedicated account managers, and exclusive seasonal promotions tied to events like BPL, IPL, and Eid. Full loyalty programme details are available in the Promotions section of your account.
Safety & Responsible Gaming
5 questions
pejok protects all player accounts and personal data using 256-bit SSL encryption across the entire platform. Account access is protected by password authentication, and we recommend enabling two-factor authentication (2FA) from your security settings for an additional layer of protection. pejok never shares personal data with third parties for marketing purposes — see our Privacy Policy for full details on how your data is handled.
pejok provides a full suite of responsible gaming tools accessible from your account dashboard, including daily, weekly, and monthly deposit limits; loss limits; session time limits; reality check reminders; time-out periods (24 hours to 30 days); and self-exclusion options ranging from 3 months to permanent. All restrictions apply immediately when set. For full details, visit pejok's Responsible Gaming page.
The minimum age to register and play on pejok is 21 years old. This applies to all game types including cricket betting, slots, live casino, and crash games. pejok enforces mandatory age and identity verification for all new accounts. Any account found to belong to a player under 21 will be permanently closed and any funds handled in accordance with our Terms and Conditions.
If you feel gambling is negatively affecting your finances, relationships, or mental wellbeing, act immediately — set a deposit limit or self-exclusion period through your pejok account dashboard. You can also contact our support team 24/7 via live chat to request an immediate account suspension. Taking a break is always the right call, and pejok's tools make it straightforward to do so at any time.
As a general rule, pejok requires withdrawals to be processed back to the same payment method and account used for your deposit. This policy follows standard financial compliance guidelines. If your original deposit method is no longer available, contact the pejok support team with supporting documentation and your request will be reviewed on a case-by-case basis.
Why Choose pejok
A Platform Built for Bangladesh Players
From instant bKash deposits to live BPL betting — here is what makes pejok the go-to choice for online gaming in Bangladesh.
Instant bKash & Nagad Deposits
Fund your account in under 5 minutes using bKash, Nagad, Rocket, or Upay — the payment methods Bangladeshi players use every day. No bank visit required.
Live Cricket Betting on BPL & T20
Bet on Bangladesh Tigers, BPL, IPL, and ICC tournaments with real-time odds, live score feeds, and a wide range of in-play markets updated ball by ball.
256-Bit SSL Security
Every transaction, login, and personal data exchange on pejok is encrypted using bank-grade SSL. Your account and funds are protected around the clock.
Mobile-First Experience
Play any game — slots, crash, live casino, or sports betting — straight from your Android or iPhone browser. No app download needed, no extra storage used.
Responsible Gaming Tools
Deposit limits, loss limits, session timers, time-out periods, and self-exclusion options are all built into your account dashboard and take effect immediately.
24/7 Support in English
Our support team is available 24 hours a day via live chat and WhatsApp. For non-urgent queries, email us at support at pejok.io and we respond within 4 hours.
Still Have Questions?
Our support team is online 24/7 and happy to help with anything not covered above. You can also explore pejok's games, check out the latest cricket odds, or head straight to the casino — we have everything you need.
Support contacts: Live Chat (in your dashboard) | WhatsApp: +880 1700 000 000 | Email: support at pejok.io | Hours: 08:00 – 00:00 BST (UTC+6)
Get in Touch
Contact pejok Support
If your question is not answered above, reach out through any of the channels below. We aim to resolve all queries as quickly as possible — live chat typically connects you in under two minutes during support hours.
21+ only. Gambling involves financial risk. Please play responsibly and within your means.
Live Chat
Available 24/7 from your pejok account dashboard. Fastest response — typically under 2 minutes during peak hours.
WhatsApp
+880 1700 000 000 — message us any time. Response within 15 minutes during support hours (08:00 – 00:00 BST).
Email Support
support at pejok.io — for detailed queries, account issues, and document submissions. Response within 4 hours during support hours.
Support Hours
08:00 – 00:00 Bangladesh Standard Time (BST, UTC+6), every day including weekends and public holidays.