pejok Responsible Gaming
Gambling is entertainment. At pejok, we are committed to keeping it that way. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control — from daily deposit limits to full self-exclusion options, all available directly from your account dashboard.
Gambling Should Always Be a Choice, Not a Compulsion
At pejok, we believe that online betting and casino games are a form of entertainment — one that millions of players across Bangladesh enjoy responsibly every day. Cricket betting during BPL season, a few rounds of slots, or a crash game session should be fun, controlled, and well within your personal budget.
We also recognise that for a small number of players, gambling can shift from leisure to habit to something more serious. Problem gambling affects individuals and families, and pejok takes its duty of care to every registered player seriously. That is why we have built a comprehensive responsible gaming programme directly into the platform — not as a legal footnote, but as a genuine set of tools you can use right now.
This page explains every tool available to you, the warning signs to watch for, how to request support, and where to turn if you feel gambling is no longer something you fully control. All tools described here are accessible from your pejok account dashboard. If you cannot find them or need immediate assistance, contact our support team at support at pejok.io or via WhatsApp at any time.
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Your Responsible Gaming Toolkit
Every pejok account comes with a full suite of player-protection tools. Use as many as you need, at any time, directly from your account dashboard — no forms to mail, no waiting periods for most options.
Set a daily, weekly, or monthly deposit limit directly from your account settings. Once a limit is active, pejok's system will automatically block any deposit attempt that would exceed it. Limits take effect immediately. Increasing a limit requires a 48-hour cooling-off period before it becomes active — decreasing one applies right away.
Set a maximum session duration so that pejok automatically logs you out after your chosen time has elapsed. You can set daily session limits ranging from 30 minutes to 8 hours. A notification is displayed 10 minutes before your session limit is reached, giving you time to close open bets or game rounds before the logout occurs.
Need a short break from the platform? The time-out feature lets you pause your account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or access any games. Your account, balance, and data remain intact and are fully accessible once the chosen period ends.
Self-exclusion is a longer-term account restriction for players who feel they need a more serious break from gambling. Options range from 3 months to 5 years, or permanent exclusion. During self-exclusion, your account is fully blocked. pejok's marketing systems will also be updated to stop sending you any promotional communications for the duration of your exclusion.
In addition to deposit limits, pejok allows you to set a maximum loss threshold per day, week, or month. Once your net losses reach the set amount within the chosen period, further wagering is blocked until the period resets. Like deposit limits, loss limits decrease immediately while increases require the 48-hour cooling-off window to take effect.
Every pejok player can request a full activity statement covering their betting history, deposits, withdrawals, and net win/loss position for any period up to 12 months. Reviewing your own data is one of the most effective ways to stay aware of your gambling patterns. Statements are available from your account dashboard under Transaction History.
How to Activate Your Protection Tools
All responsible gaming tools on pejok are self-service and can be activated within seconds from your account. You do not need to contact support to set deposit limits, enable a time-out, or start self-exclusion — although our team is always available to help if you prefer to speak to someone first.
For self-exclusion requests that you want processed with additional urgency — for example, if you are concerned you may change your mind — contact our support team directly via live chat or email. Our welfare team can apply an immediate account restriction on your behalf while the formal self-exclusion is processed in the system.
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Log in to your pejok account
Visit pejok.io and log in with your registered mobile number and password. Make sure you are on a private, secure connection before accessing account settings.
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Open Account Settings
Click your username or avatar in the top-right corner of the screen to open the account dropdown, then select "Settings" from the menu.
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Navigate to Responsible Gaming
Inside Settings, select the "Responsible Gaming" tab. You will see all available tools listed clearly: Deposit Limits, Loss Limits, Session Limits, Time-Out, and Self-Exclusion.
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Select and configure your chosen tool
Choose the tool you want to activate, enter your preferred parameters (amounts, time periods, durations), and confirm your selection. Most restrictions apply immediately upon confirmation.
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Receive confirmation
You will receive an SMS and email confirmation to your registered contact details confirming that your responsible gaming setting is now active. Keep this for your records.
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Contact support if you need assistance
If you cannot find the responsible gaming section, if a tool is not working as expected, or if you want immediate account closure, contact our support team via live chat, WhatsApp, or email at support at pejok.io. We will assist you without delay.
Warning Signs of Problem Gambling
Problem gambling rarely appears all at once. It typically develops gradually. Recognising the early warning signs — in yourself or someone close to you — is the most important step toward getting help.
- Spending more money on gambling than you originally intended, or chasing losses to try to "win back" what you have lost.
- Feeling anxious, irritable, or restless when you are not able to gamble, or when trying to reduce or stop gambling.
- Gambling with money that was intended for essential expenses such as rent, food, utilities, or school fees.
- Borrowing money from family, friends, or financial services specifically to fund gambling activity.
- Lying to family members or close friends about how much time or money you spend on gambling.
- Using gambling as a way to escape stress, depression, anxiety, loneliness, or problems at work or home.
- Repeatedly making unsuccessful attempts to cut back or stop gambling, despite wanting to do so.
- Spending increasing amounts of money to get the same level of excitement or satisfaction from gambling.
- Neglecting personal responsibilities, work obligations, or important relationships because of time spent gambling.
- Thinking about gambling constantly — planning the next session, replaying past bets, or calculating what you might win — even when doing other activities.
- Feeling a compulsion to immediately return to gambling after a losing session, regardless of the amount lost.
- Experiencing guilt, shame, or regret after gambling sessions but continuing to play despite those feelings.
Quick Self-Check
The following questions are designed to help you reflect honestly on your gambling behaviour. There are no right or wrong answers — this is a private exercise for your own benefit. If you answer "yes" to several of these questions, consider speaking to a welfare professional or activating one of the responsible gaming tools available on your pejok account.
This self-assessment is not a clinical diagnostic tool. If you are concerned about your gambling, please seek guidance from a qualified counsellor or contact pejok's responsible gaming support team.
More Ways pejok Protects Players
Beyond the self-service tools in your dashboard, pejok has a number of platform-level protections that operate automatically to promote a safer gambling environment for all players.
All new pejok accounts must pass a mandatory age verification check before any deposits or real-money wagering are permitted. Players must be 21 years of age or older. Accounts that cannot be verified are suspended pending documentation review.
pejok's platform monitors player behaviour for patterns that may indicate problem gambling — such as unusually long sessions, rapid repeated deposits following losses, or sharp increases in wager amounts. Where such patterns are detected, our welfare team may reach out directly to check in.
Players can enable periodic on-screen reminders that display how long their current session has been running and a summary of their net position. These "reality check" pop-ups appear at intervals you configure and serve as a simple prompt to pause and reflect before continuing.
All promotional communications from pejok — including BPL cricket bonus alerts, slot promotion emails, and seasonal Eid or Pohela Boishakh offers — are opt-in only. You can withdraw your marketing consent at any time through account preferences, and players under any form of self-exclusion are automatically removed from all marketing lists.
pejok enforces a mandatory 48-hour cooling-off period before any increase to a deposit limit or loss limit takes effect. This design is intentional — it prevents impulsive decisions made during a losing session from having an immediate financial impact. Decreasing a limit always takes effect immediately.
Every player has access to a complete, exportable record of all transactions and gaming activity on their pejok account. We believe transparency about your own gambling history is one of the most effective tools for maintaining healthy habits and spotting early warning signs before they develop further.
pejok Is Strictly for Adults Aged 21 and Above
The pejok platform is intended exclusively for adults aged 21 and above. We enforce this through mandatory identity and age verification for all new registrations. No real-money betting, casino play, or crash game wagering is permitted until age verification has been completed.
If you are a parent or guardian and are concerned that a person under the age of 21 may be accessing gambling websites — including pejok — we strongly recommend installing dedicated parental control software on shared devices. Tools such as Net Nanny, Bark, or built-in family safety features on Android and iOS devices can be configured to block access to gambling platforms.
If you believe a minor has successfully registered or is actively using a pejok account, please report this immediately to support at pejok.io with the subject line "Underage Account Report". We will investigate immediately, suspend the account pending review, and ensure that any funds are handled appropriately. Your report will be treated confidentially.
Help Beyond pejok
pejok's internal tools and support team are your first point of contact. If you feel you need additional help, we encourage you to reach out to the following types of support services available in Bangladesh.
Bangladesh's Kaan Pete Roi helpline provides confidential emotional support for individuals experiencing psychological distress, including those affected by problem gambling. Available by phone for residents across Dhaka, Chittagong, Sylhet, and beyond.
Gamblers Anonymous is an international peer-support network for people who identify as compulsive gamblers. GA follows a 12-step programme and holds regular meetings — including online sessions accessible to players in Bangladesh. No registration or fee is required to attend.
Licensed mental health professionals and addiction counsellors in Dhaka, Chittagong, Sylhet, and other major cities can provide structured support for problem gambling. If you are unsure where to start, your GP or a local health centre can provide a referral to an appropriate specialist.
Problem gambling affects not only the individual but also their family and close relationships. Support organisations for families of problem gamblers — including Gam-Anon, the family-focused companion to Gamblers Anonymous — offer peer support for partners, parents, and children of those affected.
Enjoy pejok Responsibly
Set your limits, know your boundaries, and play for fun — not to chase losses. If you are ready to enjoy cricket betting, slots, or crash games, do so with the full suite of responsible gaming tools active on your account.